CyberGhost VPN Reviews & Ratings October 2026
CyberGhost VPN reviews: the verdict
Reviewers report that CyberGhost VPN maintains a 4.5/5 rating across 3,952 reviews, with consistent performance over the last 12 months at 4.5/5 from 3,072 reviews. Customers describe the service as reliable and fast, particularly for streaming and multi-device use, with 76% positive sentiment on quality and 75% positive on value for money. Support experiences are mixed, with 51% positive feedback on customer service and 55% positive on website usability, though some users cite slow response times and recurring technical issues. A notable minority report connection failures and app bugs, and a few mention difficulties with billing and account access. Despite these concerns, the overall tone remains positive, with quality and value being the most frequently praised aspects.
Key findings
- Across 3,952 reviews on 3 portals, the recency-weighted average is 4.5 out of 5.
- The last 12 months average 4.5 out of 5 from 3,072 reviews.
- Quality is the most positively rated theme: 76% of 1,423 mentions are positive.
- Billing & payment draws the most criticism: 93% of 116 mentions are negative.
- 94% of the reviews come from Apple App Store.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
3,952 reviews · 3 portals · 2024-08 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 385 new reviews were analyzed; the average rating moved from 4.6 to 4.7 stars.
- New reviews
- 385
- Average rating
- 4.7/5 (4.6 ↑)
- Positive share
- 89% (85% ↑)
Most-discussed themes
- Quality — -3 vs prior month
- Customer service — -8 vs prior month
- Value for money — -4 vs prior month
- Ordering & website — -8 vs prior month
- Delivery — -6 vs prior month
CyberGhost VPN rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 3.46 | 61 |
| 2025-12 | 3.65 | 62 |
| 2026-01 | 4.24 | 275 |
| 2026-02 | 4.54 | 282 |
| 2026-03 | 4.38 | 239 |
| 2026-04 | 4.48 | 257 |
| 2026-05 | 4.56 | 290 |
| 2026-06 | 4.49 | 295 |
| 2026-07 | 4.67 | 363 |
| 2026-08 | 4.56 | 377 |
| 2026-09 | 4.70 | 385 |
| 2026-10 | 4.59 | 139 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 54% | 7% | 39% | 61 |
| 2025-12 | 60% | 8% | 32% | 62 |
| 2026-01 | 75% | 8% | 17% | 275 |
| 2026-02 | 84% | 5% | 11% | 282 |
| 2026-03 | 78% | 7% | 15% | 239 |
| 2026-04 | 84% | 6% | 11% | 257 |
| 2026-05 | 87% | 3% | 11% | 290 |
| 2026-06 | 85% | 4% | 11% | 295 |
| 2026-07 | 87% | 7% | 7% | 363 |
| 2026-08 | 85% | 5% | 10% | 377 |
| 2026-09 | 89% | 4% | 6% | 385 |
| 2026-10 | 86% | 6% | 8% | 139 |
Themes over time
Data as table
| Month | Quality | Customer service | Value for money | Ordering & website | Delivery | Billing & payment |
|---|---|---|---|---|---|---|
| 2025-11 | 2.7 | 1.8 | 2.8 | 2.0 | 2.0 | 1.5 |
| 2025-12 | 3.4 | 1.9 | 3.7 | 1.7 | 1.0 | 1.0 |
| 2026-01 | 4.0 | 3.3 | 4.4 | 3.5 | 3.6 | 1.8 |
| 2026-02 | 4.3 | 3.9 | 4.3 | 4.2 | 4.1 | 1.8 |
| 2026-03 | 4.2 | 3.8 | 4.4 | 3.6 | 4.4 | 2.0 |
| 2026-04 | 4.4 | 3.7 | 4.5 | 3.9 | 4.5 | 2.3 |
| 2026-05 | 4.4 | 4.3 | 4.7 | 4.1 | 4.6 | 1.2 |
| 2026-06 | 4.3 | 3.8 | 4.2 | 4.0 | 3.8 | 1.0 |
| 2026-07 | 4.6 | 4.2 | 4.5 | 4.3 | 4.8 | 1.0 |
| 2026-08 | 4.6 | 3.9 | 4.2 | 4.0 | 4.8 | 1.5 |
| 2026-09 | 4.6 | 4.1 | 4.9 | 4.6 | 4.4 | 2.2 |
| 2026-10 | 4.6 | 4.1 | 4.4 | 3.8 | 4.8 | 1.5 |
Latest CyberGhost VPN customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„The price is beyond fair if you get big chunks“
„CyberGhost has done exactly as advertised the whole time“
„Will have my services for years to come“
„A decade of use for me, ran great on Mobile, PC, Tablet and TV.“
„With Cyberghost VPN the hackers are shut down.“
„renewal happened automatically—but for only one year—at the price of a two-year subscription“
What Reddit users say about CyberGhost VPN
From 6 Reddit threads that mention CyberGhost VPN. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„I selected CyberGhost because I was looking for a reliable and budget-friendly VPN service“
„CyberGhost offers apps for all operating systems and even some optimized for TVs, along with Chrome and Firefox extensions.“
„CyberGhost VPN is a very powerful software that you could use to secure your life.“
„I got my hands on CyberGhost a week ago.“
„its also extremely expensive vs what other vpn deliver for the same price or cheaper“
CyberGhost VPN review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Quality1423× mentions
1077positive311negative- Server Reliability (62)
- App Functionality Bugs (33)
Customer service554× mentions
284positive223negativeValue for money336× mentions
253positive56negativeOrdering & website230× mentions
127positive89negativeDelivery146× mentions
75positive20negativeBilling & payment116× mentions
4positive108negativeDurability113× mentions
77positive32negativeFit & sizing61× mentions
40positive13negativeCommunication52× mentions
15positive28negativeReturns & refunds42× mentions
11positive28negativePackaging2× mentions
2positive0negativeMaterial2× mentions
1positive0negative
Reviews about CyberGhost VPN quality
1,423 mentions · 76% positive · 22% negative
Customers generally report a mixed but leaning-positive experience with CyberGhost VPN’s quality, with 899 positive mentions compared to 305 negative ones across 1,237 total references. The overall sentiment has remained consistently strong over recent months, with average ratings hovering around 4.5 stars, rising slightly from 4.27 in June to 4.57 in July and holding at 4.53 in August. Many users praise the service for being reliable, fast, and easy to use, particularly for streaming and connecting across multiple devices. However, a notable minority report recurring technical issues, including connection failures, app bugs, and problems with accessing certain websites or streaming platforms. Some users also describe frustrating experiences with customer support and subscription management. Despite these concerns, the majority of feedback reflects satisfaction with core performance, suggesting that while quality issues exist, they are not widespread enough to undermine the overall perception of the service.
What customers praise
Many users highlight CyberGhost’s reliability, speed, and ease of use. Customers frequently mention that the connection is fast, stable, and nearly instant, allowing them to switch locations quickly and access content without delays. The ability to use the service across multiple devices and the large number of available servers are also frequently praised. Several reviewers note that the service performs well for streaming, with consistent success in accessing international content on platforms like Netflix. The overall impression is that when it works as intended, CyberGhost delivers a smooth and effective experience.
What customers said:
- „It doesn't get any better than this“
„It doesn't get any better than this“
Original„Besser geht’s nicht“
- „Works almost always“
„Works almost always“
Original„Funktioniert fast immer“
Common complaints
A significant number of users report technical issues, including frequent disconnections, app instability, and complete failure to connect. Some describe the app as buggy, particularly on mobile devices, with connections failing in one out of every four attempts. Others note that certain websites, especially streaming services, block access when they detect the use of CyberGhost. A few users also report problems with customer support, including difficulty canceling subscriptions and disputes over billing, with some claiming they were charged despite having no active subscription. These issues, while not universal, are persistent enough to impact trust and satisfaction.
What customers said:
- „The VPN completely blocks the Wi-Fi“
„The VPN completely blocks the Wi-Fi“
Original„le VPN bloque totalement le wifi“
- „Does not work in Russia“
„Does not work in Russia“
Original„Не работает в рф“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„Think if you want to give your money to business like this“
„Works perfectly“
„The number of server proposed is great.“
CyberGhost VPN: Server Reliability
62 mentions · 37positive · 23negative
Reviewers report mixed experiences with CyberGhost VPN’s server reliability, with a clear majority expressing dissatisfaction. Of the 62 mentions, 37 are positive and 23 are negative, indicating that while some users find the service dependable, a significant number encounter frequent disconnections, streaming failures, and detection by major platforms. The overall trend shows persistent issues, particularly around streaming performance and connection stability, with many users citing repeated drops and inability to access geo-restricted content. Despite a small number of high-rated reviews praising consistent uptime and ease of use, the negative feedback is especially detailed and recurring, suggesting ongoing challenges in maintaining reliable server performance for streaming and general browsing.
What customers said:
- „I find Cyberghost to be the most reliable VPN“
- „I have not experienced any outages“
CyberGhost VPN: App Functionality Bugs
33 mentions · 10positive · 19negative
Reviewers report mixed experiences with CyberGhost VPN’s app functionality, particularly regarding bugs and technical glitches. While some users praise the app’s overall usability and reliability, a significant number highlight recurring issues such as unexpected logouts, connection drops, freezing, and subscription recognition errors. The majority of feedback leans negative, with 19 out of 33 mentions expressing dissatisfaction, especially around app stability and login problems. However, 10 reviews are positive or neutral, with some users noting long-term use without major issues. A few mention that bugs are occasional and manageable, but the overall trend suggests persistent problems, particularly on mobile and desktop platforms. No monthly history is available to track changes over time.
What customers said:
- „On rare occasion the torrent configuration stopped flowing after hours/days of…“
„On rare occasion the torrent configuration stopped flowing after hours/days of connectivity“
- „I chose this VPN because it lets me watch sports abroad and from abroad“
„I chose this VPN because it lets me watch sports abroad and from abroad“
Original„J’ai opté pour ce VPN qui me permet de regarder le sport à et depuis l’étranger“
Reviews about CyberGhost VPN customer service
554 mentions · 51% positive · 40% negative
Customers have mixed feelings about CyberGhost VPN’s customer service, with 240 positive mentions and 218 negative ones, indicating a roughly balanced sentiment. Overall, the feedback shows a slight tilt toward dissatisfaction, particularly in recent months. Reviews from June and July 2026 reflect a dip in satisfaction, with average ratings dropping to 3.8 and 3.77 stars respectively, suggesting growing frustration. Many users report issues with support responsiveness, especially when dealing with connection failures, billing errors, or account access problems. However, a consistent group of long-term users praises the service for being reliable, easy to use, and effective in maintaining stable connections. The contrast between these experiences highlights a divide between those who have had smooth interactions and those who faced unhelpful or unresponsive support.
What customers praise
Many customers praise CyberGhost’s customer service for being responsive, helpful, and effective in resolving issues. Users highlight that support teams have addressed problems quickly and professionally, especially during past technical difficulties. Longtime users emphasize trust in the service, noting that support has been reliable over years of use. Some mention feeling secure and confident in the app’s performance thanks to consistent support.
What customers said:
- „When I had an issue a couple of years ago, their customer service team took care of me.“
- „Top application, practical and reliable.“
„Top application, practical and reliable.“
Original„Top application pratique et fiable“
Common complaints
Common complaints focus on support providing unhelpful or delayed responses, particularly when users experience connection failures or billing issues. Several users report being instructed to reinstall the app or restart their device without additional guidance. Others state they were charged despite canceling their subscriptions on time, with no option to receive a refund. Some also mention being ignored after contacting support, leaving them without a resolution.
What customers said:
- „Stopped working, customer service could advise just reinstall and restart“
- „Constantly blocked by a flashing prompt to change something.“
„Constantly blocked by a flashing prompt to change something.“
Original„En permanence bloqué par une demande clignotante pour modifier quelque chose.“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„The service is very good“
„I'm just worried about whether you'll be able to pull it off.“
„They promised free cancellation within the first few days.“
Reviews about CyberGhost VPN value for money
336 mentions · 75% positive · 17% negative
Reviewers report that CyberGhost VPN is widely seen as offering strong value for money, with a clear majority of feedback leaning positive 217 positive mentions compared to 60 negative ones. Overall, customers appreciate the affordability, especially when compared to competitors, and many highlight the long-term savings from multi-year subscriptions. The sentiment has remained consistently favorable over time, with ratings hovering around 4.2 to 4.5 stars across June, July, and August 2026. While the majority find the pricing fair and the service reliable, a notable minority raise concerns about billing practices, refund difficulties, and hidden costs. These negative points, though fewer in number, tend to be more intense, often involving frustration over unexpected charges or lack of support. The balance of praise over criticism suggests that, despite some issues, most users feel the service delivers solid performance and cost efficiency.
What customers praise
Customers frequently praise CyberGhost for its affordability and strong return on investment, particularly with longer subscription plans. Many note that the cost is significantly lower than competitors like NordVPN while still delivering reliable performance. Users highlight that the service offers excellent protection across multiple devices, making it a practical choice for families or individuals with several gadgets. The consistent mention of 'bang for your buck' and 'fair price' reflects a strong perception of value.
What customers said:
- „cyberghost is significantly cheaper in the long run so I can’t complain too much“
- „compare to other vpn service“
Common complaints
Common complaints focus on billing and refund issues, with several users reporting unexpected charges even after canceling subscriptions. Some users state they were charged full fees despite canceling before the renewal date, while others say they were unable to obtain refunds despite providing clear evidence of overpayment. A few reviews note that the app requires immediate payment and includes aggressive prompts to pay, which some interpret as misleading or pushy. These issues, though not widespread, are serious enough to affect trust in the brand’s financial transparency.
What customers said:
- „I am being asked to pay again“
„I am being asked to pay again“
Original„on me demande de repayer“
- „I cancelled my subscription one day before the cut off was and they still charged me…“
„I cancelled my subscription one day before the cut off was and they still charged me £50.00 for a yearly subscription“
Representative value for money reviews
Short excerpts - full reviews are available at the original source.
„Subscription covering multiple devices“
„Real bang for your buck so why would I leave?“
„and of course the welcome banner "pay us"“
Reviews about CyberGhost VPN ordering & website
230 mentions · 55% positive · 39% negative
Customers have mixed but generally improving views on CyberGhost VPN’s ordering process and website, with a growing trend toward more positive feedback over time. Reviewers note that the website is now more stable and easier to navigate, though early concerns about confusing pricing, unexpected charges, and technical errors persist. While 108 mentions were positive, highlighting smooth sign-ups, clear pricing, and straightforward access, 82 were negative, often citing issues like surprise billing, app connectivity problems, and website errors. The overall sentiment has improved from 1★ and 2★ reviews in early 2026 to a steady 4★ average by mid-2026, suggesting recent updates have addressed some long-standing frustrations. Still, recurring complaints about hidden subscription traps and inconsistent app behavior remain a concern for some users.
What customers praise
Many users appreciate the straightforward installation and clean interface of the CyberGhost website and app. Customers note that the setup is quick and intuitive, with no technical hurdles during initial use. Positive feedback also includes reliable performance, fast speeds when connecting to overseas servers, and good value for money, especially for long-term plans. Several reviewers mention that the website clearly displays available server locations and allows easy switching between countries.
What customers said:
- „the VPN user interface is as intuitive as can be“
- „CyberGhost is quick and easy to install.“
Common complaints
Several users report being charged unexpectedly after downloading the app, often without realizing they had signed up for a paid subscription. Others describe confusion regarding the website’s functionality, including error messages that prevent access or incorrect display of subscription duration. Some mention that the app fails to recognize active accounts, particularly when connected via Wi-Fi, and that certain websites block connections due to known VPN use. A few also note that the app does not allow users to select specific countries, even though those countries appear in promotional images.
What customers said:
- „I can’t access the website as I get an error message saying ‘server stopped working’“
- „the app frequently says I don’t have an active account“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„I took a two-year subscription“
„I will renew it when it expires“
„You get lots of alternatives from the same locations to help you find what your are looking for.“
Reviews about CyberGhost VPN delivery
146 mentions · 51% positive · 14% negative
Reviewers report mixed experiences with CyberGhost VPN’s delivery, particularly concerning connection stability, speed, and app performance. While the majority of feedback is positive, with 68 positive mentions out of 134 total, a notable subset of negative experiences remains, especially around connectivity issues, app crashes, and persistent technical problems. The overall trend shows improvement over time, with average ratings rising from 3.75 stars in June 2026 to 4.78 in July and 4.77 in August, suggesting recent fixes or better user experiences. Many users praise the wide server selection and stable performance, but a consistent number report frequent disconnections, slow speeds, and app instability across devices. The balance between positive and negative feedback has shifted favorably in recent months, indicating possible improvements in delivery quality.
What customers praise
Many users emphasize the extensive server selection and reliable performance, particularly for streaming and everyday use. Reviewers consistently note fast and stable connections, easy setup, and a clean interface. Several long-term users confirm they have experienced no issues over years of use, praising the app’s simplicity and consistent functionality across multiple devices. The ability to access content from abroad and smooth operation on Apple devices are frequently cited as major strengths.
What customers said:
- „I am using everyday at work“
- „Works fast, accurately, and securely.“
„Works fast, accurately, and securely.“
Original„Virker både hurtigt præcis og sikkert“
Common complaints
A significant number of users report frequent connection drops, slow speeds, and app instability across Mac, Windows, and iOS. Some describe the app as crashing or freezing, blocking internet access entirely. Others mention persistent issues with the kill switch and problems with re-authentication, even after paying for a subscription. A few users also claim their location is exposed despite using the service, raising concerns about privacy and delivery reliability.
What customers said:
- „It causes more network problems for me.“
„It causes more network problems for me.“
Original„me causa más problemas de red“
- „Super slow, impossible to watch a movie on Canal or other platforms“
„Super slow, impossible to watch a movie on Canal or other platforms“
Original„Hyper lent impossible de mater un film sur Canal ou autre plateforme“
Representative delivery reviews
Short excerpts - full reviews are available at the original source.
„Fast and uncomplicated.“
„some servers are blocked by ISPs and you have to spend time testing each one of them.“
„Some pages I have used for years take a very long time to update“
Reviews about CyberGhost VPN billing & payment
116 mentions · 3% positive · 93% negative
Reviewers overwhelmingly report negative experiences with CyberGhost VPN’s billing and payment system, with 106 negative mentions compared to just 3 positive ones. The sentiment has remained consistently poor over recent months, with ratings dropping to 1.5 stars in August 2026 based on 14 reviews. Customers frequently describe unexpected charges, difficulties canceling subscriptions, and a lack of refunds despite clear cancellations. Many report being charged for subscriptions they did not intend to purchase, especially after downloading the app or using it briefly. A recurring theme is frustration with the company’s refusal to reverse charges or provide clear communication about billing. While a few users mention resolving issues through customer support, these cases are rare and do not offset the widespread complaints about billing practices.
What customers praise
A small number of users report that billing issues were successfully resolved through CyberGhost’s support team. One reviewer noted that a subscription problem was quickly fixed via chat, following initial difficulties with sign-up and billing. Another praised the company for promptly refunding a fee upon request. These positive experiences, though limited, suggest that support can be effective when engaged, though they are not representative of the broader user experience.
What customers said:
- „the fee was refunded immediately on demand“
- „They got back to me in minutes and helped me resolved the problem.“
Common complaints
Customers repeatedly report being charged unexpectedly, even after canceling subscriptions before the renewal date. Some were billed for full annual plans despite only signing up for short-term trials. Others claim they were charged immediately upon downloading the app, without any clear indication of a paid plan. A number of users say they were unable to access the service after payment, or that the app showed no active subscription despite confirmed payments. Many also report that support either ignored them or failed to provide refunds.
What customers said:
- „that i can’t claim back“
- „They keep charging you and refuse to refund.“
Representative billing & payment reviews
Short excerpts - full reviews are available at the original source.
„I paid for the subscription and they took the money, but I have no access!!“
„The provider is charging money (20.57 EUR per month) to my credit card“
„I had some issues with the subscription and login at the beginning.“
Reviews about CyberGhost VPN durability
113 mentions · 68% positive · 28% negative
Customers have mixed but generally positive views on CyberGhost VPN’s durability, with 61 positive mentions compared to 34 negative ones. Overall, the trend shows a clear improvement over time, reflected in rising monthly ratings, from 4 stars in May 2026 to a perfect 5 stars in August. Many users report long-term reliability, with several praising the service as dependable for years. However, some users have experienced recurring issues such as app crashes, unexpected disconnections, and failure to reconnect after crashes. These problems are more common on Mac devices and some older or updated systems, particularly with iOS Ventura. Despite these setbacks, the majority of feedback remains favorable, especially from long-term users who continue to trust the service across multiple devices.
What customers said:
- „used for the last 4 years“
- „With resilience.“
„With resilience.“
Original„Avec résilience“
Reviews about CyberGhost VPN fit & sizing
61 mentions · 66% positive · 21% negative
Reviewers report mixed experiences with CyberGhost VPN’s functionality across devices, with a clear majority expressing satisfaction despite recurring technical issues. Of the 51 mentions, 32 are positive, highlighting reliable connections, ease of use, and strong performance on multiple platforms. Thirteen reviews are negative, primarily citing connection drops, app instability, and problems on Mac and mobile devices. A smaller number of neutral or mixed reviews note occasional setup hurdles and limitations with certain devices. Over time, customer sentiment has improved, with ratings rising from 4.67 stars in June 2026 to a perfect 5 stars in both July and August, suggesting recent updates may have addressed some earlier concerns. The trend indicates growing confidence in the service’s core functionality, even as some users continue to face persistent bugs.
What customers said:
- „Very easy to use“
„Very easy to use“
Original„Sehr leicht zu verwenden“
- „A five-year-old could activate it“
„A five-year-old could activate it“
Original„Un enfant de cinq ans arriverai à l’activer“
Reviews about CyberGhost VPN communication
52 mentions · 29% positive · 54% negative
Customers' feedback on CyberGhost VPN’s communication shows a mixed and increasingly negative trend over time. While some users appreciate the clarity and helpfulness of support interactions, the majority express frustration with unclear messaging, lack of transparency, and poor handling of renewals and subscriptions. Reviewers report that communication issues often arise from unannounced changes, misleading information about service availability in certain countries, and a lack of multilingual support. The overall sentiment declined slightly from 3.5 stars in June 2026 to 3.2 in July, before a minor recovery to 3.67 in August, indicating that while some improvements have been made, core communication problems remain. The imbalance is evident: 28 negative mentions significantly outweigh the 12 positive ones, with recurring complaints about automatic renewals, lack of warnings, and unhelpful or inaccessible support.
What customers said:
- „the logic is make sense, in a way when the issue needed human the BOT immediately…“
„the logic is make sense, in a way when the issue needed human the BOT immediately redirect it to human instead of looping around with BOT.“
- „Quick and easy support communication concerning my subscription renewal recently“
Reviews about CyberGhost VPN returns & refunds
42 mentions · 26% positive · 67% negative
Reviewers report mixed experiences with CyberGhost VPN’s returns and refund process, with a clear majority expressing frustration. Out of 41 mentions, 28 are negative, highlighting persistent issues with cancellation, refund denials, and lack of communication. Many users describe being charged unexpectedly, unable to cancel subscriptions, or receiving automated responses that offer no resolution. A few positive accounts praise quick, hassle-free refunds and responsive support, but these are outnumbered. The trend over time shows a decline in satisfaction: a 1-star rating in August 2026 followed by a brief improvement to 3.67 stars in July, suggesting recent problems may have worsened. Overall, the feedback leans strongly negative, with recurring complaints about system failures and poor customer service handling of refunds.
What customers said:
- „leaving cyber ghost was very straightforward too.“
- „the refund had been granted fast and without any discussion“
CyberGhost VPN review sources, coverage and method
The overall 4.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 4.4 / 5 | 3,697 | 93.5% | View profile ↗ | |
| Trustpilot | 4.1 / 5 | 248 | 6.3% | View profile ↗ | |
| Capterra | 4.1 / 5 | 7 | 0.2% | View profile ↗ | |
| Weighted overall | 4.5 / 5 | 3,952 | 100% | ||
Period covered: 2024-08 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Apple App Store : 3,697 reviews
- Trustpilot : 248 reviews
- Capterra : 7 reviews
Period covered: Aug 2024 – Oct 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
Cite this page
Citatio (2026). CyberGhost VPN Reviews October 2026 – 4.5/5 from 3,952 reviews. Retrieved 11 October 2026 from https://citatio.ai/cyberghost-reviews/
Data verifiable via our public audit log: Methodology · Transparency