QuickBooks Reviews & Ratings October 2026
QuickBooks reviews: the verdict
QuickBooks has a 2.4/5 rating from 3,515 reviews. Quality issues are mentioned 1,667 times, with 85% of those comments negative. Customer service is cited 975 times, 79% of which are negative, due to long wait times, unreturned calls, and unresolved problems. Ordering and website experience receive 731 mentions, 84% negative. Billing and payment issues are mentioned 288 times, 94% negative. Only 12% of users rate value for money positively. Frequent crashes and data loss during migrations are recurring complaints, damaging trust. Some users praise ease of use and ProAdvisor support, but instability remains a major concern.
Key findings
- Across 3,515 reviews on 6 portals, the recency-weighted average is 2.4 out of 5.
- The last 12 months average 2.4 out of 5 from 3,098 reviews.
- Customer service is the most positively rated theme: 18% of 975 mentions are positive.
- Billing & payment draws the most criticism: 94% of 288 mentions are negative.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
3,515 reviews · 6 portals · 2024-08 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 318 new reviews were analyzed; the average rating moved from 2.5 to 2.3 stars.
- New reviews
- 318
- Average rating
- 2.3/5 (2.5 ↓)
- Positive share
- 23% (30% ↓)
Most-discussed themes
- Quality — -39 vs prior month
- Customer service — -36 vs prior month
- Ordering & website — -27 vs prior month
- Billing & payment — -1 vs prior month
- Value for money — -17 vs prior month
QuickBooks rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 1.58 | 165 |
| 2025-12 | 1.88 | 67 |
| 2026-01 | 2.51 | 139 |
| 2026-02 | 2.41 | 191 |
| 2026-03 | 2.58 | 200 |
| 2026-04 | 2.31 | 178 |
| 2026-05 | 2.60 | 413 |
| 2026-06 | 2.59 | 398 |
| 2026-07 | 2.19 | 407 |
| 2026-08 | 2.53 | 403 |
| 2026-09 | 2.34 | 318 |
| 2026-10 | 2.58 | 170 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 5% | 2% | 93% | 165 |
| 2025-12 | 15% | 9% | 76% | 67 |
| 2026-01 | 30% | 6% | 63% | 139 |
| 2026-02 | 24% | 7% | 69% | 191 |
| 2026-03 | 33% | 3% | 65% | 200 |
| 2026-04 | 25% | 7% | 69% | 178 |
| 2026-05 | 31% | 5% | 64% | 413 |
| 2026-06 | 32% | 3% | 65% | 398 |
| 2026-07 | 22% | 4% | 74% | 407 |
| 2026-08 | 30% | 6% | 64% | 403 |
| 2026-09 | 23% | 7% | 70% | 318 |
| 2026-10 | 30% | 5% | 65% | 170 |
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Billing & payment | Value for money | Communication |
|---|---|---|---|---|---|---|
| 2025-11 | 1.4 | 1.2 | 1.4 | 1.4 | 1.5 | 1.3 |
| 2025-12 | 1.4 | 1.4 | 1.4 | 1.4 | 1.3 | 1.0 |
| 2026-01 | 1.8 | 1.4 | 1.9 | 1.6 | 1.5 | 1.0 |
| 2026-02 | 1.8 | 1.3 | 1.8 | 1.4 | 1.9 | 1.7 |
| 2026-03 | 2.2 | 1.7 | 1.9 | 1.2 | 3.1 | 1.3 |
| 2026-04 | 1.7 | 1.4 | 1.6 | 1.1 | 2.1 | 1.2 |
| 2026-05 | 2.1 | 2.2 | 1.9 | 1.3 | 2.1 | 2.7 |
| 2026-06 | 1.9 | 2.7 | 1.9 | 1.4 | 1.7 | 2.0 |
| 2026-07 | 1.8 | 1.9 | 2.0 | 1.3 | 1.9 | 1.7 |
| 2026-08 | 2.0 | 2.1 | 2.2 | 1.2 | 2.2 | 2.2 |
| 2026-09 | 1.9 | 1.7 | 1.8 | 1.4 | 2.5 | 1.6 |
| 2026-10 | 2.1 | 2.4 | 2.2 | 1.7 | 2.3 | 2.1 |
Latest QuickBooks customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„Quickbooks truly helps us keep track of our business expenses“
„I'm left chasing answers and it's eroded my trust in the product.“
„The lack of communication is unacceptable, especially when dealing with time sensitive financial matters.“
„we are unable to invoice our customers correctly“
„Louise was very helpful, friendly and professional“
„It's annoying all the offers getting on your way“
What Reddit users say about QuickBooks
From 10 Reddit threads that mention QuickBooks. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„QB seems to be the devil“
„I wanted a non cloud-based version of Quickbooks.“
„Quick books is absolutely terrible“
„Issues like payroll errors, account lockouts, and poor customer support can be incredibly frustrating,“
„I ended up taking an online course from my local community college that taught me the basics of Quickbooks.“
QuickBooks review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Quality1667× mentions
224positive1412negative- App Crashes (109)
Customer service975× mentions
179positive766negativeOrdering & website731× mentions
86positive613negative- Crashes & Freezes (41)
Billing & payment288× mentions
8positive271negativeValue for money280× mentions
33positive231negativeCommunication132× mentions
15positive115negativeFit & sizing116× mentions
10positive94negativeDurability112× mentions
8positive103negativeDelivery110× mentions
6positive73negativeReturns & refunds64× mentions
3positive55negativeMaterial2× mentions
0positive0negativePackaging1× mentions
0positive0negative
Reviews about QuickBooks quality
1,667 mentions · 13% positive · 85% negative
QuickBooks has a widespread quality issue, with 1,211 negative mentions out of 1,424 total reviews. Only 187 mentions are positive. Frequent crashes, slow loading times, and ongoing technical problems disrupt daily operations. Average ratings dropped from 1.9 stars in June 2026 to 1.78 in July, then slightly rose to 2.0 in August, still far below acceptable. Most users describe the platform as unstable, confusing, and frustrating. A small number praise ease of use and helpful features, but these are outweighed by negative feedback.
What customers praise
QuickBooks is valued by a small group of users for its core functionality in invoicing and payment processing. Users find it easy to navigate and effective for managing small business finances. It saves time and helps keep records organized. Positive experiences typically come from users who have used the platform long enough to overcome the initial learning curve.
What customers said:
- „QB online is the best accounting software“
- „QuickBooks is really such an asset for my business“
Common complaints
QuickBooks frequently fails to load, crashes unexpectedly, or takes more than 30 seconds to open. Users report the interface is confusing and poorly designed, requiring more than five clicks to create an invoice. Common issues include broken bank feeds, inaccurate contact management, and unreliable mobile app performance. The platform often displays outdated or incorrect data, making it unsuitable for daily use.
What customers said:
- „Auto tracking hasn’t worked for a few weeks now“
- „way too much clicking around to do a simple invoice“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„Always a pleasure using this invoicing system“
„QuickBooks is very easy to use“
„All of a sudden, this app is extremely slow.“
QuickBooks: App Crashes
109 mentions · 1positive · 107negative
QuickBooks app crashes are reported by 107 out of 109 reviewers, with only one positive mention. The app fails to load, freezes, or crashes during basic tasks like logging in, tracking mileage, or accessing bank data. Users describe the app as unreliable, slow, and frustrating, with some saying it works less than 10% of the time. The sentiment is strongly negative, and the few positive comments do not offset the consistent dysfunction. No monthly history is available to assess trends, but current feedback shows a persistent reliability issue affecting core business functions.
What customers said:
- „The app is now slow, unresponsive, and sometimes doesn’t load at all.“
- „The interface regularly changes with very little rhyme or reason.“
Reviews about QuickBooks customer service
975 mentions · 18% positive · 79% negative
QuickBooks customer service has drawn widespread criticism, with 661 negative mentions versus 150 positive ones in 838 total references. Sentiment has declined over time, falling from 2.35 stars in June 2026 to 1.86 stars in July and rising slightly to 2.09 stars in August. Most users report long wait times, unreturned calls, unresolved issues, and poor communication. Many describe being locked out of accounts, losing data during migrations, or being misled about account changes. A small number praise responsive and helpful support, particularly from certified ProAdvisors. Feedback is consistent across regions and use cases, indicating systemic issues. Despite some positive experiences, overall dissatisfaction is increasing.
What customers praise
A small group of users report excellent support from certified QuickBooks ProAdvisors, citing prompt, knowledgeable, and effective assistance. Some users praise the onboarding process and chat support, especially for resolving VAT returns or payment issues quickly. A few appreciate the platform’s ease of use after overcoming the initial learning curve, valuing its organization and payment features. Positive experiences consistently involve direct human interaction, indicating that support quality varies by representative and type of assistance provided.
What customers said:
- „we do appreciate working with this platform“
- „In just 5 minutes or less“
Common complaints
Customers often cannot reach support, with unanswered calls and hard-to-find chat options. Many report being locked out of accounts, losing invoices and records during migrations, or having accounts changed without consent. Bank feed issues, data inaccuracies, and mobile app glitches are common and frequently unresolved. Support quality varies widely between agents, and promises made during calls are often not kept. Poor communication and lack of follow-up are recurring problems, especially during tax filings and payment processing.
What customers said:
- „customer service is awful“
- „No Australian accountant will even look at my accounts until I move away from QBO.“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„the issue goes unresolved with the main cause beeing Benjamin on the advanced payroll team completly refusing to give me a call back“
„Intuit switched my account to business without asking me“
„locked me out of my old app“
Reviews about QuickBooks ordering & website
731 mentions · 12% positive · 84% negative
QuickBooks has 540 negative mentions and 75 positive mentions across 644 total references, reflecting strong customer frustration. Average ratings have stayed low over the last three months: 2.02 in June, 1.98 in July, and 2.15 in August. Users report frequent technical issues including pages not loading, features failing, and constant layout changes that disrupt workflow. The interface is described as confusing and unintuitive. Tasks like sending invoices, recording deposits, and adding time entries often fail or require repeated attempts. A small number of users praise ease of use and professional results, but the overall experience remains frustrating and inefficient for basic financial tasks online or in the app.
What customers praise
QuickBooks helps small businesses manage finances with ease. Users value its simple invoicing and improved organization. Invoices look professional and payments are easy to send and receive. A QuickBooks Pro advisor supports onboarding, helping users start quickly. Some say QuickBooks made running their business possible and call it a game-changer.
What customers said:
- „Nice and easy to navigate“
- „Try it experience the difference, you will be glad you did“
Common complaints
The most frequent complaints involve the website and app failing to work reliably. Basic tasks like paying invoices, recording deposits, and adding time entries often fail, even when repeated. The interface is confusing, with frequent layout changes and poor navigation that leads users in circles. Promotional popups interrupt simple actions, slowing down bookkeeping. Users cannot access accounts or complete essential tasks, causing some to fear missing payments or losing business.
What customers said:
- „Makes it difficult to run my business and send invoices efficentley“
- „if I try add a time sheet it says please refresh and that doesn’t work.“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„it absolutely does not enable you to pay said invoice“
„The setup to add another company is a nightmare.“
„I have never found it intuitive“
QuickBooks: Crashes & Freezes
41 mentions · 1positive · 36negative
QuickBooks has widespread issues with ordering and website functionality, including crashes, freezes, and poor performance. Of 41 mentions, 36 are negative and only one is positive, showing strong user dissatisfaction. Customers report frequent crashes, long loading times, and unresponsive interfaces. Problems have worsened over time despite updates. The user experience is increasingly frustrating. Users face lost work, repeated logins, and instability, especially on mobile devices. There is no monthly history to track changes in frequency, but the volume and consistency of complaints indicate ongoing systemic issues.
What customers said:
- „It freezes all the time“
- „confusing layout and they constantly change it“
Reviews about QuickBooks billing & payment
288 mentions · 3% positive · 94% negative
QuickBooks billing and payment features receive 244 negative mentions versus 5 positive ones out of 257 total reviews. Average ratings were 1.2 stars in June and July 2026, falling to 1.19 in August. Users report the system is unreliable, unintuitive, and frequently breaks key functions such as sending invoices, processing payments, and saving work. Many describe unauthorized charges, data loss during updates, and account access issues. A small number praise invoicing tools and overall functionality, but these positive experiences are outweighed by complaints about technical failures, poor customer support, and performance-degrading updates. User satisfaction has declined steadily, especially in payment processing and app stability.
What customers praise
A few users describe the invoicing system as functional and easy to use, especially for small business sales. One reviewer called it an 'excellent invoicing' tool. Another praised its completeness and usefulness. These comments focus on the ability to include all necessary information in invoices and the app’s role in organizing customer data. Such positive feedback is rare and stands out against the broader pattern of dissatisfaction.
What customers said:
- „excellent invoicing“
- „All included all information“
Common complaints
Common complaints include payment failures, unauthorized charges, and failed invoice delivery. Invoices are sometimes not sent. Payment methods are declined without explanation. The app charges users without consent. Invoice amounts are added to income immediately upon creation, causing inaccurate financial records. The app crashes when sending invoices or adding transactions. Progress is lost if the app closes unexpectedly.
What customers said:
- „I've received an invoice from a tradesman that says PAY NOW“
- „they only allow 2500 per month to start on receiving money from invoices“
Representative billing & payment reviews
Short excerpts - full reviews are available at the original source.
„This app charged me without authorization.“
„I haven't provided any banking information.“
„I did not authorize it.“
Reviews about QuickBooks value for money
280 mentions · 12% positive · 83% negative
QuickBooks receives 208 negative mentions compared to 28 positive ones, indicating strong dissatisfaction with its value for money. Average ratings fell from 1.75 stars in June 2026 to 2.28 stars in August 2026. Customers cite rising prices, hidden fees for basic functions, and software instability as reasons the cost does not match the experience. A small number of users praise ease of use and automation, but these positive comments are outweighed by complaints about performance issues, poor mobile support, and missing essential features at the current price. The trend shows a steady decline in perceived value, with users feeling they pay too much for unreliable performance.
What customers praise
A small number of users find QuickBooks worth the cost. They value automation, intuitive invoicing, and professional reporting tools. These users save time on bookkeeping and feel the platform improves their business image. They praise features like Receipt Snap and mileage tracking. Non-experts find the system easy to use. The monthly fee is justified by efficiency gains and professional results.
What customers said:
- „well worth the monthly fee“
- „the cost is well worth it“
Common complaints
Users commonly complain about pricing and hidden costs. The base rate has increased significantly over time. Essential features like sending purchase orders and bank reconciliation require extra fees. The software is seen as overpriced for small businesses, especially when compared to Xero. Functionality and reliability do not match the cost, forcing users to pay more for basic operations.
What customers said:
- „Too expensive though“
- „I certainly won’t be able to justify the £12 odd pounds when it comes to paying full…“
„I certainly won’t be able to justify the £12 odd pounds when it comes to paying full price for it“
Representative value for money reviews
Short excerpts - full reviews are available at the original source.
„too expensive for us small biz guys“
„This app is great, but for a small business owner it’s over priced.“
„Monthly rates are continuously increased and simple tasks, such as sending a PO, are an add on.“
Reviews about QuickBooks communication
132 mentions · 11% positive · 87% negative
QuickBooks receives 96 negative mentions out of 112 reviews, with only 14 positive mentions, showing strong user dissatisfaction. Sentiment dropped from 2.15 stars in June 2026 to 1.68 in July, then slightly rebounded to 2.25 in August, still below average. Users report inconsistent, unhelpful, or absent communication, especially during technical issues or account access problems. Few praise direct support, but these cases are rare and stand out as exceptions. Most users feel ignored, misled, or burdened by unclear messaging, unexpected changes, and poor responsiveness.
What customers praise
Some users report positive experiences with direct support, especially prompt and knowledgeable phone calls. One user praised representative Cassandra for being friendly and effective. Another appreciated immediate callbacks and clear setup guidance. QuickBooks also communicated well about invoice processing and payment timelines. One user was delighted when funds arrived within 30 minutes and received advance notification. These moments of clarity and care are rare but valued when they happen.
What customers said:
- „Called back immediately“
- „Kurt was very prompt coming onto the call“
Common complaints
Customers report unreliable, intrusive, and misleading communication from QuickBooks. The software delivers constant pop-ups and promotional offers that disrupt workflow. One user described the experience as a 'tedious chore.' Technical support is often ineffective, with help chats providing fixes that do not resolve issues and blaming external factors instead of addressing root causes. Users report sudden changes, including account migrations without notice, leading to lost data and additional work. Payroll access issues also occur, with users locked out and unable to understand why.
What customers said:
- „They get you to go through a load of pretend fixes that never work, and blame it on…“
„They get you to go through a load of pretend fixes that never work, and blame it on literally anyone/anything other than themselves.“
- „It’s hard to get anything done in QBO or their app anymore.“
Representative communication reviews
Short excerpts - full reviews are available at the original source.
„the phone call was very good and informative“
„Employers should not have to chase people down just to get access to their pay information“
„Good explanation on invoice“
Reviews about QuickBooks fit & sizing
116 mentions · 9% positive · 81% negative
QuickBooks' mobile app has 78 negative mentions and only 8 positive mentions out of 98 total references. Sentiment has declined over time, with average ratings falling from 1.86 stars in June 2026 to 1.79 in July, then rising slightly to 2.07 in August, still in negative territory. Users report frequent crashes, slow loading times, poor app stability, and broken features such as clock-in tools and receipt uploads. The app is widely seen as unreliable, glitchy, and poorly optimized, especially on smartphones. A small number of users praise the desktop experience and overall functionality, but the mobile app remains a major pain point.
What customers said:
- „the mile tracker could use some work“
- „I just wish I could see the names of the invoices and estimates when searching for them…“
„I just wish I could see the names of the invoices and estimates when searching for them instead of just the invoice/estimate numbers“
Reviews about QuickBooks durability
112 mentions · 7% positive · 92% negative
QuickBooks has faced consistent reliability and stability issues across devices and updates, with 88 negative mentions out of 94 reported between June and August 2026. Monthly ratings stayed between 1.5 and 1.7 stars during this period. Users report frequent crashes, login failures, app freezes, and data loss, especially after updates. Many say the app becomes unusable within hours of installation or after a system update. Some users experience sudden account lockouts without warning. Despite occasional positive comments about basic functionality or long-term use, the overall experience is marked by unreliability. Each update appears to introduce new problems, indicating a decline in performance over time.
What customers said:
- „I have been using QuickBooks for over 3 years.“
„I have been using QuickBooks for over 3 years.“
Original„He usado Quickbook desde hace más de 3 años“
- „10 years solid of using Intuit GoPayment a d ZERO issues“
Reviews about QuickBooks delivery
110 mentions · 5% positive · 66% negative
QuickBooks' delivery system has drawn widespread criticism, with 60 negative mentions out of 91 total reviews over the past three months. Average ratings fell from 1.75 stars in June 2026 to 1.56 in July and rose slightly to 1.62 in August. Customers report slow loading times, frequent crashes, failed data saves, and broken features. Key functions like paystubs, invoices, and data sync often fail or are delayed. Only 5 reviews were positive, mostly praising invoice delivery speed and ease of use in limited cases. These positive points do not offset the consistent issues with reliability, performance, and user experience. Workflow disruptions are common due to system instability and poor update quality.
What customers said:
- „I just sent my first invoice from QB and it was euphoric to see my funds come in within…“
„I just sent my first invoice from QB and it was euphoric to see my funds come in within 30 minutes“
- „It’s a great app easy to use understandable“
Reviews about QuickBooks returns & refunds
64 mentions · 5% positive · 86% negative
QuickBooks' returns and refunds process has drawn 50 negative mentions versus 2 positive ones out of 58 total reviews. Overall sentiment dropped from 1.56 stars in June 2026 to 1.1 stars in July and 1.2 stars in August. Customers report refunds delayed, denied, or not processed after cancellation. Many were charged repeatedly after canceling subscriptions. Working customer service channels are unavailable. Users describe a lack of transparency and accountability in refund handling. Support teams are perceived as unresponsive. A few users received timely refunds, but these cases are rare compared to the widespread failure in processing returns and financial reversals.
What customers said:
- „Refunded my money within 7 days.“
- „I WANT TOU TO CANCEL MY SUBCRIPTION AS I DO NOT REQUIRE YOUR SERVICE ANY LONGER“
QuickBooks review sources, coverage and method
The overall 2.4 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 2.1 / 5 | 1,683 | 47.9% | View profile ↗ | |
| Google Play | 2.8 / 5 | 1,158 | 32.9% | View profile ↗ | |
| Trustpilot | 3.0 / 5 | 260 | 7.4% | View profile ↗ | |
| Apple App Store | 2.0 / 5 | 250 | 7.1% | View profile ↗ | |
| Google Play | 2.6 / 5 | 106 | 3% | View profile ↗ | |
| Apple App Store | 1.5 / 5 | 58 | 1.7% | View profile ↗ | |
| Weighted overall | 2.4 / 5 | 3,515 | 100% | ||
Period covered: 2024-08 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Apple App Store : 1,683 reviews
- Google Play : 1,158 reviews
- Trustpilot : 260 reviews
- Apple App Store : 250 reviews
- Google Play : 106 reviews
- Apple App Store : 58 reviews
Period covered: Aug 2024 – Oct 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
Cite this page
Citatio (2026). QuickBooks Reviews October 2026 – 2.4/5 from 3,515 reviews. Retrieved 16 October 2026 from https://citatio.ai/quickbooks-reviews/
Data verifiable via our public audit log: Methodology · Transparency